Returns, Refunds & Complaints at Flowers Canonbury
Our Fresh Flowers Guarantee in Canonbury
At Flowers Canonbury, we are committed to delivering the highest quality fresh flowers to households and businesses throughout Canonbury and the nearby area. We take immense pride in sourcing premium blooms and handcrafting arrangements that arrive sparkling with freshness. Every order is backed by our fresh flowers guarantee, so you can confidently send or receive flowers with absolute peace of mind.
Damaged-on-Arrival Policy
We take every measure to ensure your floral gift arrives in perfect condition. However, in the rare event that your flowers are damaged upon delivery, please notify us within 24 hours of receipt. While damages are very uncommon, reporting them promptly allows us to resolve your concern quickly and prevent further inconvenience. If possible, please provide a photo of the damage to help us assess the situation. We will arrange for a replacement bouquet or, if you prefer, a full refund as soon as your claim is authorised.
Freshness Window
Your Flowers Canonbury arrangement is guaranteed to remain fresh and vibrant for a minimum of 5 days from delivery when cared for as advised. Please follow our flower care instructions to ensure maximum vase life. Should you notice your flowers wilting or fading within this 5-day freshness window despite appropriate care, reach out to our team with a description and, if available, a photo. We are dedicated to making it right and ensuring our high standards are maintained.
Refund and Replacement Options
Your satisfaction is our top priority. In the unlikely circumstance that your floral order does not meet our fresh flowers guarantee, or if you experience any issues with delivery or product quality, you have two clear options:
- Replacement: We will promptly send a fresh arrangement at the earliest available time, with no additional fees.
- Full Refund: If you prefer, we offer a complete refund for your order back to your original payment method.
To ensure a smooth process, claims for refunds or replacements must be made within 5 days of delivery. Please retain your order details, as they may be requested to verify your claim.
Complaints Process
We value all feedback from our Canonbury community and strive to continually improve our flower delivery and customer service. If you have a complaint concerning our products or your delivery experience, please contact us directly with your concerns and details of your order. Our committed local team will investigate every complaint thoroughly and respond within two working days. We aim to resolve all issues swiftly, ensuring every customer is delighted with their Flowers Canonbury experience.
Your Trusted Canonbury Florist
As a dedicated florist in Canonbury, we cherish serving local households and businesses, bringing joy, colour, and fresh elegance to every occasion. Your satisfaction is our highest priority, and we are here to support you at every step—from the moment you order to long after your flowers are in full bloom. Thank you for trusting Flowers Canonbury with your most important moments.
